General enquiries: 01273 610 000 | Email: firstname.lastname@example.org
Technical support: 01273 610 061 | Email: email@example.com
Upon successful completion of this training course, you will:• Be able to consider how to manage conflict between services Note: See also our Conflict Styles and Resolution Course
This course will enable you to:• Learn the reasons for conflict within and between agency teams• Learn a strategy to resolve conflict• Understand our own behaviour in conflict situations• Understand the types of difficult behaviour people display in order to gauge which approach to take
This course contains the following tutorials:• Overview: Managing Conflict (17 screens)• Scenarios: Based on Overview (9 screens)• Overview: Understanding Yourself (19 screens)• Overview: Behaviours (17 screens)• And a Certification QuizNote: A ‘screen’ or ‘slide’ contains - content, illustrations, Flash animation, questions, interactive buttons and audio.
This course is intended for all children’s workforce practitioners, i.e. all staff who work with children, young people and their families. Although this course forms part of an induction programme for new starters, it is also intended for all practitioners who want to improve their knowledge and continue their professional development.
This course takes approximately 40 to 60 minutes to complete.Note: There is no set time limit as it is down to how fast or slow you want to take each course and whether or not you want to take a course in one sitting or in stages.
At the end of this course is a quiz which contains questions based on the course content.The pass mark is set at 80%.Upon successful completion of the quiz the course will be marked as Complete and you will be automatically awarded and instantly emailed a personalised Certificate of Completion.You can retake the quiz at any time.
All of our courses have been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
The cost of this course will be discounted if purchased together with other courses.You can view the discount applied once you have added the course to your basket.For details on discounts, please navigate to ‘How it works’.
If you are an organisation and wish to purchase a course or several courses for multiple users, there are generous discounts.Please contact the team to discuss cost and deployment options on: 01273 455 194or firstname.lastname@example.org
This was quite useful and not aimed just at social workers.It was usefullThis provided a good opportunity to think about more challenging relationships. Is a good starting point for all staff.I have enjoyed the course and have learned a lot about the phsychology of different behaviours and how to manage them. very interesting.brilliant!enjoyable and informative. It was helpful to be able to go over areas that i did not understand so well and to review the information. printing out was useful for some pages.A good thorough course that was useful and informative and could be done at a time to suit myself.very good.I enjoyed this course. I was realised early on that I needed to read each section carefully in order to gain complete understanding. I needed a quiet area and plenty of time. I would like to try other courses online in future
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